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Back to 2020: when solidarity is organized online

Published on 21 January 2021
Update on 26 September 2022
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Summary

Containment: how social action has migrated to digital and remote support

Digital technology has been the almost exclusive medium of the social fabric for several months. While its culture is, by definition, rooted in the face-to-face environment, the social sector was hit hard by the health crisis, causing a necessary migration to digital and remote support.

In a report report submitted to the government, based on a survey ofmany social service providers, WeTechCare shows "how digital technology has enabled social workers to maintain internal activity, disseminate information to the public, provide remote support (especially with the return of the telephone) and, for some, train their public in digital technology in order to give them long-term capacity. The adaptability and creativity of these structures, which were few in number to have initiated their digital transformation, is particularly interesting.

An acceleration of digital practices

"The social world, like all other sectors of activity, has experienced a confinement that has profoundly modified its work practices. Telecommuting, remote meetings, limited travel and webinars have become widespread in the space of a few days to meet the health challenge and to protect employees and volunteers. An emergency transformation shows that it is possible, but it is no substitute for an in-depth transformation.

Social actors have often shown remarkable agility in adapting to the context and maintaining their operations.

The rest of the article

How digital technology has enabled social centers to develop solidarity during confinement

After TechCare, which had recently shown " how digital technology had enabled social workers to maintain internal activity, disseminate information to the public, and accompany them remotely," the Nord-Pas-de-Calais and Picardy Country Federations of Social Centers, in turn, have drawn up an assessment of the role of social centers in Hauts de France during the period of confinement. review of the role of social centers in Hauts de France during the period of confinement.

In Hauts de France, " from the first days of the lockdown, social centers, despite the closure to the public, and without masking the vulnerabilities caused by this health crisis, maintained for 90% of them the link to the inhabitants, especially with the most vulnerable. They were able to use digital technology to develop local solidarity.

In the Lille metropolitan area, the "connected social centers" and the Emmaus Connect association have undertaken to identify under-equipped families (650 families), collect equipment and organize donations to families.

The social centers liaised with the 170 targeted families and distributed 38 smartphones, 10 phones, 12 tablets, 106 computers and 57 emergency internet connections for the first wave.

For seniors in social and digital isolation, the federations, with the support of the CARSAT, have made a group purchase of 470 facilotab tablets (adapted to seniors), to distribute them on loan or as a gift to seniors identified as being in a fragile situation, and to accompany them in their homes in the appropriation of digital uses.

Références :

Civic reserve: 320,000 volunteers registered on jeveuxaider.gouv.fr

Launched in 2017, the Civic Reserve - better known by its URL, jeveuxaider.gouv.fr - experienced lightning growth in 2020 during its first containment. 330,000 volunteers are now registered in it, throughout France, from 16 to 83 years old. More than 4300 associations, public organizations and communities offer missions, punctual or regular, in person or remotely. To date, there have been 80,000 participations in 2020 (up to 300 per day) - a real boom in solidarity, which has enabled jeveuxaider.gouv.fr to become the leading platform for commitment in Europe.

As a digital public service, jeveuxaider.gouv.fr is open to the greatest number of people and dedicated to the general interest. Its goal: to increase everyone's commitment for all. That's why there are ten areas of action on the platform: education, health, solidarity, but also sports, prevention or culture ... Particularly useful in times of health and social crisis - it has proven its effectiveness during the confinements related to Covid19 - the platform is active permanently, and can bring solidarity alive all year.

At the end of November 2020, the federation of Food Banks mobilized volunteers from the Civic Reserve: more than 4,200 of them gave their time and participated in the collection of 20 million meals for people in precarious situations.

Références :

Solidarité-numérique.fr is back in service

During the first lockdown, the solidarity-digital platform helped 19,000 people. In less than 2 weeks, nearly 2000 digital mediators had volunteered to advise people on the phone: digital mediators, social workers, agents of France services houses or other public services houses, library and media library staff...

To face this exceptional situation again, Solidarité Numérique has resumed its service, on November 9th, with the toll-free number (01 70 772 372).

The Solidarite-numerique website offers advice, resources and tutorials for essential digital procedures.

With the support of the State Secretariat for Digital Affairs, MedNum, a cooperative of digital inclusion actors, coordinates the action of digital mediators - both professionals and volunteers - who wish to make their skills available to citizens.

Référence :

In the cities

In Nantes, Accoord, the popular education association that manages the city's twenty-one socio-cultural centers, has opened a digital solidarity hotline. digital solidarity telephone line. This line gives everyone access to a computer or simply to Internet access. The facilitators are available to give advice by phone, for example on how to create an e-mail address, on digital procedures, etc. Residents can thus be helped to fill in their e-procedures, print documents, and always have access to the Internet.

In Auray, the municipality has reactivated its telephone and digital hotline "Auray à votre écoute" is back in service. The objective is to respond directly to requests via a municipal service that has already been set up, or to direct them to partner structures and organizations.

In Lyon, a platform, lyon-solidaire.fr, has been opened to "collect, share and support the initiatives and solidarity that are being created. Associations, companies, institutions... that organize and mobilize are invited to submit their projects. The platform is also open to calls for volunteers, contacts or partners.

In Chambéry, the solidarity platform, which is the result of an analysis of social needs by the territory's social partners, was launched on October 30 by Chambéry's Centre Communal d'Action Sociale (CCAS). This platform aims to facilitate access to rights, by helping people in difficulty, and those who accompany them, to find the services or support they need: food, budget, housing, clothing, hygiene, training, health, violence, administrative procedures. It is based on the tool developed by the CCAS of Grenoble, with whom the City has signed an agreement to help develop the tool and be supported in its deployment.

The City of Lille offers a map of places where people can access digital services and get help with their procedures. It lists, among others, social centers and neighborhood town halls offering digital mediation, either face-to-face or remotely; structures offering coworking spaces to people wishing to telework outside of their homes or to students who do not have access to digital technology; itinerant digital mediation devices...

The food banks, for their part, have launched a digital solidarity platform

Référence :

where donors will be able to buy "virtual baskets" that will be transformed into foodstuffs. This platform will complement the annual national collection in stores.

Solidarity meetings: keeping in touch with users during the lockdown

The containment measures linked to the pandemic have deeply disrupted the activity of the solidarity services within the departments. PMI (Protection Maternelles et Infantiles) and social services agents have been forced to cancel all or part of their appointments on site and at home.

The incubator of the State's digital services, Beta.gouv, has been working for a few months on the Lapins project. Born in the Pas-de-Calais region, on the proposal of two medical and social workers, the Lapins project was intended to provide an answer to the tens of thousands of appointments made in the departmental solidarity centers (MDS) that are not honored, cancelled or replaced.

The Lapins platform, renamed Lapins, allows the departments' solidarity services to keep in touch with users by telephone during periods of confinement.Solidarity meetings,

For example, the Pyrénées-Atlantiques services have implemented two new practices thanks to RDV-solidarités in order to adapt to this new reality in the field.

"When confinement distances the teams, organized collaboration becomes necessary. This is why the secretarial service and the social service of the Orthez site have coordinated with RDV-Solidarités in order to offer telephone appointments to users. The user calls the secretary's office, who makes a telephone appointment directly on the agenda of a social worker. In this way, the user's appointment process is shortened and the cost of coordination for the agents is reduced.

The other initiative implemented was targeted at new RSA recipients. As it was no longer possible to receive these users on site, the organization of these mandatory appointments quickly became complex. In order to ensure continuity of operations, the services allowed users to make a telephone appointment with a social worker directly online. Four days after informing users of this possibility by email, 30% of them have already used RDV-Solidarités and made their first appointment independently.

Références :

Containment: how "remote volunteering" has taken hold in the nonprofit world

Digital technology has allowed many associations and their volunteers to maintain their activities by avoiding certain displacements, synonymous with risks in the circumstances of COVID-19.

Two thirds of volunteers in associations have thus practiced remote volunteering, "tele-volunteering" during confinement, according to a study by Recherches & Solidarités. Probably destined to last, tele-volunteering offers these citizens more flexibility, new forms of intervention and complements to the usual missions.

The survey of 2,365 volunteers conducted between April and May 2020 by Recherches & Solidarités Research paints a picture of the volunteers who have taken up tele-volunteering during the crisis.survey

The rest of the article

Références :

Matchmaking platforms emerge to support farmers

Many farmers are unable to sell their products. Others are looking for employees to plant, sow, pick or even drive farm machinery, as the seasonal workforce they had planned for is no longer available due to the restrictions. With the confinement, the frequentation of markets has decreased drastically. While some cities can maintain these sales outlets under strict safety distance conditions, most have closed. Direct sales are booming and producers are organizing themselves differently to meet the demand.

Several platforms have been created to connect producers and consumers, producers-employers and people available to help out.

Lila Meghraoua returns, in Uzbek&Rika, on the . reorganization of agricultural producers

The rest of the article

Références :

Sources

Back to 2020: when solidarity is organized online

Containment: how social action has migrated to digital and remote support

Digital technology has been the almost exclusive medium of the social fabric for several months. While its culture is, by definition, rooted in the face-to-face environment, the social sector was hit hard by the health crisis, causing a necessary migration to digital and remote support.

In a report report submitted to the government, based on a survey ofmany social service providers, WeTechCare shows "how digital technology has enabled social workers to maintain internal activity, disseminate information to the public, provide remote support (especially with the return of the telephone) and, for some, train their public in digital technology in order to give them long-term capacity. The adaptability and creativity of these structures, which were few in number to have initiated their digital transformation, is particularly interesting.

An acceleration of digital practices

"The social world, like all other sectors of activity, has experienced a confinement that has profoundly modified its work practices. Telecommuting, remote meetings, limited travel and webinars have become widespread in the space of a few days to meet the health challenge and to protect employees and volunteers. An emergency transformation shows that it is possible, but it is no substitute for an in-depth transformation.

Social actors have often shown remarkable agility in adapting to the context and maintaining their operations.

The rest of the article

How digital technology has enabled social centers to develop solidarity during confinement

After TechCare, which had recently shown " how digital technology had enabled social workers to maintain internal activity, disseminate information to the public, and accompany them remotely," the Nord-Pas-de-Calais and Picardy Country Federations of Social Centers, in turn, have drawn up an assessment of the role of social centers in Hauts de France during the period of confinement. review of the role of social centers in Hauts de France during the period of confinement.

In Hauts de France, " from the first days of the lockdown, social centers, despite the closure to the public, and without masking the vulnerabilities caused by this health crisis, maintained for 90% of them the link to the inhabitants, especially with the most vulnerable. They were able to use digital technology to develop local solidarity.

In the Lille metropolitan area, the "connected social centers" and the Emmaus Connect association have undertaken to identify under-equipped families (650 families), collect equipment and organize donations to families.

The social centers liaised with the 170 targeted families and distributed 38 smartphones, 10 phones, 12 tablets, 106 computers and 57 emergency internet connections for the first wave.

For seniors in social and digital isolation, the federations, with the support of the CARSAT, have made a group purchase of 470 facilotab tablets (adapted to seniors), to distribute them on loan or as a gift to seniors identified as being in a fragile situation, and to accompany them in their homes in the appropriation of digital uses.

Références :

Civic reserve: 320,000 volunteers registered on jeveuxaider.gouv.fr

Launched in 2017, the Civic Reserve - better known by its URL, jeveuxaider.gouv.fr - experienced lightning growth in 2020 during its first containment. 330,000 volunteers are now registered in it, throughout France, from 16 to 83 years old. More than 4300 associations, public organizations and communities offer missions, punctual or regular, in person or remotely. To date, there have been 80,000 participations in 2020 (up to 300 per day) - a real boom in solidarity, which has enabled jeveuxaider.gouv.fr to become the leading platform for commitment in Europe.

As a digital public service, jeveuxaider.gouv.fr is open to the greatest number of people and dedicated to the general interest. Its goal: to increase everyone's commitment for all. That's why there are ten areas of action on the platform: education, health, solidarity, but also sports, prevention or culture ... Particularly useful in times of health and social crisis - it has proven its effectiveness during the confinements related to Covid19 - the platform is active permanently, and can bring solidarity alive all year.

At the end of November 2020, the federation of Food Banks mobilized volunteers from the Civic Reserve: more than 4,200 of them gave their time and participated in the collection of 20 million meals for people in precarious situations.

Références :

Solidarité-numérique.fr is back in service

During the first lockdown, the solidarity-digital platform helped 19,000 people. In less than 2 weeks, nearly 2000 digital mediators had volunteered to advise people on the phone: digital mediators, social workers, agents of France services houses or other public services houses, library and media library staff...

To face this exceptional situation again, Solidarité Numérique has resumed its service, on November 9th, with the toll-free number (01 70 772 372).

The Solidarite-numerique website offers advice, resources and tutorials for essential digital procedures.

With the support of the State Secretariat for Digital Affairs, MedNum, a cooperative of digital inclusion actors, coordinates the action of digital mediators - both professionals and volunteers - who wish to make their skills available to citizens.

Référence :

In the cities

In Nantes, Accoord, the popular education association that manages the city's twenty-one socio-cultural centers, has opened a digital solidarity hotline. digital solidarity telephone line. This line gives everyone access to a computer or simply to Internet access. The facilitators are available to give advice by phone, for example on how to create an e-mail address, on digital procedures, etc. Residents can thus be helped to fill in their e-procedures, print documents, and always have access to the Internet.

In Auray, the municipality has reactivated its telephone and digital hotline "Auray à votre écoute" is back in service. The objective is to respond directly to requests via a municipal service that has already been set up, or to direct them to partner structures and organizations.

In Lyon, a platform, lyon-solidaire.fr, has been opened to "collect, share and support the initiatives and solidarity that are being created. Associations, companies, institutions... that organize and mobilize are invited to submit their projects. The platform is also open to calls for volunteers, contacts or partners.

In Chambéry, the solidarity platform, which is the result of an analysis of social needs by the territory's social partners, was launched on October 30 by Chambéry's Centre Communal d'Action Sociale (CCAS). This platform aims to facilitate access to rights, by helping people in difficulty, and those who accompany them, to find the services or support they need: food, budget, housing, clothing, hygiene, training, health, violence, administrative procedures. It is based on the tool developed by the CCAS of Grenoble, with whom the City has signed an agreement to help develop the tool and be supported in its deployment.

The City of Lille offers a map of places where people can access digital services and get help with their procedures. It lists, among others, social centers and neighborhood town halls offering digital mediation, either face-to-face or remotely; structures offering coworking spaces to people wishing to telework outside of their homes or to students who do not have access to digital technology; itinerant digital mediation devices...

The food banks, for their part, have launched a digital solidarity platform

Référence :

where donors will be able to buy "virtual baskets" that will be transformed into foodstuffs. This platform will complement the annual national collection in stores.

Solidarity meetings: keeping in touch with users during the lockdown

The containment measures linked to the pandemic have deeply disrupted the activity of the solidarity services within the departments. PMI (Protection Maternelles et Infantiles) and social services agents have been forced to cancel all or part of their appointments on site and at home.

The incubator of the State's digital services, Beta.gouv, has been working for a few months on the Lapins project. Born in the Pas-de-Calais region, on the proposal of two medical and social workers, the Lapins project was intended to provide an answer to the tens of thousands of appointments made in the departmental solidarity centers (MDS) that are not honored, cancelled or replaced.

The Lapins platform, renamed Lapins, allows the departments' solidarity services to keep in touch with users by telephone during periods of confinement.Solidarity meetings,

For example, the Pyrénées-Atlantiques services have implemented two new practices thanks to RDV-solidarités in order to adapt to this new reality in the field.

"When confinement distances the teams, organized collaboration becomes necessary. This is why the secretarial service and the social service of the Orthez site have coordinated with RDV-Solidarités in order to offer telephone appointments to users. The user calls the secretary's office, who makes a telephone appointment directly on the agenda of a social worker. In this way, the user's appointment process is shortened and the cost of coordination for the agents is reduced.

The other initiative implemented was targeted at new RSA recipients. As it was no longer possible to receive these users on site, the organization of these mandatory appointments quickly became complex. In order to ensure continuity of operations, the services allowed users to make a telephone appointment with a social worker directly online. Four days after informing users of this possibility by email, 30% of them have already used RDV-Solidarités and made their first appointment independently.

Références :

Containment: how "remote volunteering" has taken hold in the nonprofit world

Digital technology has allowed many associations and their volunteers to maintain their activities by avoiding certain displacements, synonymous with risks in the circumstances of COVID-19.

Two thirds of volunteers in associations have thus practiced remote volunteering, "tele-volunteering" during confinement, according to a study by Recherches & Solidarités. Probably destined to last, tele-volunteering offers these citizens more flexibility, new forms of intervention and complements to the usual missions.

The survey of 2,365 volunteers conducted between April and May 2020 by Recherches & Solidarités Research paints a picture of the volunteers who have taken up tele-volunteering during the crisis.survey

The rest of the article

Références :

Matchmaking platforms emerge to support farmers

Many farmers are unable to sell their products. Others are looking for employees to plant, sow, pick or even drive farm machinery, as the seasonal workforce they had planned for is no longer available due to the restrictions. With the confinement, the frequentation of markets has decreased drastically. While some cities can maintain these sales outlets under strict safety distance conditions, most have closed. Direct sales are booming and producers are organizing themselves differently to meet the demand.

Several platforms have been created to connect producers and consumers, producers-employers and people available to help out.

Lila Meghraoua returns, in Uzbek&Rika, on the . reorganization of agricultural producers

The rest of the article

Références :

Sources

Labo Société Numérique

Labo République Française Agence nationale de cohésion des territoires
Back to 2020: when solidarity is organized online