This first digital inclusion observatory, produced by the Mednumoffers an up-to-date overview of the digital inclusion ecosystem: who are the actors, what they do, with what means, tools and techniques.

This inventory of the digital mediation sector in France is based on 42 individual and group interviews and on a survey carried out through the distribution of an online questionnaire containing - in total - 100 questions. This questionnaire made it possible to collect new data thanks to the answers of nearly 430 structures on various subjects: status, governance, functioning, practices, tools, economic models, success, needs, obstacles to their development...

The Digital Society Lab proposes to report on this observatory in three main areas:

• #1 A developing ecosystem to support growing needs
• #2 An ecosystem that is becoming more structured, business models that are still being sought
• #3 A variety of trades and skills, an emerging professional sector

To be found below in the list of sub contents.