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Towards 20 million accounts for FranceConnect in 2019

Published on 29 January 2019
Update on 26 September 2022
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Summary

FranceConnect had a total of 7.5 million users at the end of 2018, or about 1.6 million recurring users per month, an average of 12,000 new users/day.

With the integration of the French Ministry of Education, for access to digital workspaces (ENT), Pôle emploi, CAF and Urssaf through the employment services check (Cesu), France Connect will reach 20 million accounts.

FranceConnect is the identification system that allows individuals to connect to online public services using one of their existing accounts (Taxes, Ameli, IDN La Poste, Mobile Connect and Moi). FranceConnect does not require any prior registration and avoids the need for users to memorize multiple IDs and passwords. The FranceConnect button has gradually been integrated into more than 360 online administrative procedures.

FranceConnect opens up to private players

Until now, FranceConnect was reserved for government agencies and public services only. An order published in the Journal Officiel on November 15, 2018 lifted this restriction. Private actors who can use FranceConnect are, on the one hand, those managing address changes, and on the other hand, " legal entities under private law that offer online services whose use requires, in accordance with legislative or regulatory provisions, the verification of identity." E-commerce sites are therefore not concerned. The decree also specifies the obligations regarding the traceability of accesses and the length of time this information is kept.

Towards a FranceConnect for the education system

The Ministry of Education, for its part, announces the generalization of a unique authentication system FranceConnectEducation for all educational services and resources, allowing to manage the link between legal guardians and underage students.

Launched in June 2016, the government's online identification and authentication system allows users to access all their public services online without necessarily having to have accounts with them. With FranceConnect, users are invited to authenticate using accounts they already have such as impots.gouv.fr, ameli.fr, idn.laposte.net or mobile connect and me.

A FranceConnect project for digital caregivers

The National Plan for Digital Inclusion provides for the testing of a FranceConnect Aidants tool to enable a secure connection by a previously authorized professional who will be required to carry out administrative procedures online on behalf of a person unable to do so alone. The objective is to secure both the caregiver and the user.

3,000 simplified procedures by 2022

At the end of the 1st Interministerial Committee for Public Transformation on February 1, 2018, the government announced that starting in April, any new online public service launched after April 1, 2018 will be accessible through FranceConnect Identity. Existing online public services will be progressively made accessible through FranceConnect until December 31, 2020 "at the latest". A " highly secure path"of FranceConnect Identity will be available by December 31, 2019 at the latest to allow the launch of online services requiring enhanced user authentication, such as online proxy applications or online complaint filing.

Nosdemarches.gouv.fr to evaluate online procedures

Since July 1st, users can give their opinion on the online procedures on the site nosdemarches.gouv.fr and request the addition of new procedures.

Designed for users, this open and contributory dashboard of administrative procedures accessible online allows users, public agents or even specialists in user support (Public Service Centres, Multi-service Information and Mediation Points, etc.) to

  • give their opinion on an online procedure (tax return, request for a birth certificate, etc.),
  • consult the opinions expressed by the user community,
  • request the dematerialization of a paper process,
  • monitor the progress of the dematerialization of administrative procedures.

More than 4,200 procedures and forms dematerialized through the Démarches-simplifiées.fr platform

Since March 2018, the platform Démarches-simplifiées.fr designed and hosted by DINSIC allows administrations and local authorities to create online forms to dematerialize certain requests.
  • Nine months after its launch, the site has 4,208 dematerialized procedures or procedures in the process of being dematerialized and 1,099 partner administrations.
  • On January 4, there were counted 117,074 files submitted and processed through démarches-simplifiées.fr .
  • At the top of the list most used proceduresAmong the most frequently used procedures are the Transmission of Urban Planning Documents, the form for the certification of accessibility of an establishment open to the public, registration at the university, requests for a place on a practical driving test, and the reactivation of the NEPH number (Harmonized Prefectural Registration Number) required to take the driving test.
The Démarches-simplifiées.fr website allows users to generate a form and its processing (input fields, designation of an agent in charge of the instruction, etc.) in a deliberately sober and generic format. Thanks to collaborative features and an integrated messaging system, administrations and local authorities can request additional documents from citizens, or co-create a file with the agents concerned.

On the user side, the platform streamlines all interaction with administrations, first by reducing the number of pages of Cerfa forms or additional documents requested, and then by making it possible, via a dashboard of current files, to follow the decisions taken by the various instructors concerned for each one.

Références :

Sources

Towards 20 million accounts for FranceConnect in 2019

FranceConnect had a total of 7.5 million users at the end of 2018, or about 1.6 million recurring users per month, an average of 12,000 new users/day.

With the integration of the French Ministry of Education, for access to digital workspaces (ENT), Pôle emploi, CAF and Urssaf through the employment services check (Cesu), France Connect will reach 20 million accounts.

FranceConnect is the identification system that allows individuals to connect to online public services using one of their existing accounts (Taxes, Ameli, IDN La Poste, Mobile Connect and Moi). FranceConnect does not require any prior registration and avoids the need for users to memorize multiple IDs and passwords. The FranceConnect button has gradually been integrated into more than 360 online administrative procedures.

FranceConnect opens up to private players

Until now, FranceConnect was reserved for government agencies and public services only. An order published in the Journal Officiel on November 15, 2018 lifted this restriction. Private actors who can use FranceConnect are, on the one hand, those managing address changes, and on the other hand, " legal entities under private law that offer online services whose use requires, in accordance with legislative or regulatory provisions, the verification of identity." E-commerce sites are therefore not concerned. The decree also specifies the obligations regarding the traceability of accesses and the length of time this information is kept.

Towards a FranceConnect for the education system

The Ministry of Education, for its part, announces the generalization of a unique authentication system FranceConnectEducation for all educational services and resources, allowing to manage the link between legal guardians and underage students.

Launched in June 2016, the government's online identification and authentication system allows users to access all their public services online without necessarily having to have accounts with them. With FranceConnect, users are invited to authenticate using accounts they already have such as impots.gouv.fr, ameli.fr, idn.laposte.net or mobile connect and me.

A FranceConnect project for digital caregivers

The National Plan for Digital Inclusion provides for the testing of a FranceConnect Aidants tool to enable a secure connection by a previously authorized professional who will be required to carry out administrative procedures online on behalf of a person unable to do so alone. The objective is to secure both the caregiver and the user.

3,000 simplified procedures by 2022

At the end of the 1st Interministerial Committee for Public Transformation on February 1, 2018, the government announced that starting in April, any new online public service launched after April 1, 2018 will be accessible through FranceConnect Identity. Existing online public services will be progressively made accessible through FranceConnect until December 31, 2020 "at the latest". A " highly secure path"of FranceConnect Identity will be available by December 31, 2019 at the latest to allow the launch of online services requiring enhanced user authentication, such as online proxy applications or online complaint filing.

Nosdemarches.gouv.fr to evaluate online procedures

Since July 1st, users can give their opinion on the online procedures on the site nosdemarches.gouv.fr and request the addition of new procedures.

Designed for users, this open and contributory dashboard of administrative procedures accessible online allows users, public agents or even specialists in user support (Public Service Centres, Multi-service Information and Mediation Points, etc.) to

  • give their opinion on an online procedure (tax return, request for a birth certificate, etc.),
  • consult the opinions expressed by the user community,
  • request the dematerialization of a paper process,
  • monitor the progress of the dematerialization of administrative procedures.

More than 4,200 procedures and forms dematerialized through the Démarches-simplifiées.fr platform

Since March 2018, the platform Démarches-simplifiées.fr designed and hosted by DINSIC allows administrations and local authorities to create online forms to dematerialize certain requests.
  • Nine months after its launch, the site has 4,208 dematerialized procedures or procedures in the process of being dematerialized and 1,099 partner administrations.
  • On January 4, there were counted 117,074 files submitted and processed through démarches-simplifiées.fr .
  • At the top of the list most used proceduresAmong the most frequently used procedures are the Transmission of Urban Planning Documents, the form for the certification of accessibility of an establishment open to the public, registration at the university, requests for a place on a practical driving test, and the reactivation of the NEPH number (Harmonized Prefectural Registration Number) required to take the driving test.
The Démarches-simplifiées.fr website allows users to generate a form and its processing (input fields, designation of an agent in charge of the instruction, etc.) in a deliberately sober and generic format. Thanks to collaborative features and an integrated messaging system, administrations and local authorities can request additional documents from citizens, or co-create a file with the agents concerned.

On the user side, the platform streamlines all interaction with administrations, first by reducing the number of pages of Cerfa forms or additional documents requested, and then by making it possible, via a dashboard of current files, to follow the decisions taken by the various instructors concerned for each one.

Références :

Sources

Labo Société Numérique

Labo République Française Agence nationale de cohésion des territoires
Towards 20 million accounts for FranceConnect in 2019