A 2017 survey by CEREQ of 6,741 employees sheds light on the use of digital tools in the workplace.

According to this survey, in 2017, 84% of employees use at least once a month for business purposes, one or more tools connected to an internal or external network such as email, intranet, shared document management, dematerialized services, websites, social networks, instant messaging, blogs or forums.

A typology of digital users in companies

• Nomads" (16% of employees): More often graduates of higher education (63% have a diploma higher than the baccalaureate), these employees consequently more often hold qualified positions (58% are executives) in large companies in the business services and finance/insurance sectors.
• The "customer relations" (16%):These are more often higher education graduates (59% have a diploma higher than the baccalaureate) and women (46% compared to 38% overall), occupying more qualified positions (supervisors) in trade companies.
• Line workers (25%): These employees, who have a university degree, hold supervisory or technical positions and have been with the company longer than the others (27% have been with the company for more than 20 years, compared with 19% for the group as a whole).
• The "job seekers" (13%): Very young (42% are under 35 years old), they are less educated than the average (half of them do not have a bachelor's degree) and work in clerical or blue-collar jobs.
• The "distant" (14 ):With few qualifications, these employees are more often employed as employees or skilled workers in production and operational functions.
• The "unconnected" (16%): These employees are older than average (55% are over 45 years old), more often men, with few qualifications (1/4 have no diploma) and occupy low-skilled positions. They work in production, site work, security or cleaning, in the construction or agri-food industry sectors.

The most connected have more access to organized training

The most highly trained employees are also those who make the most use of connected tools: 53% of "nomadic" employees have taken a training course in the last 12 months (48% and 55% respectively for "customer relations" and "online tasks") compared to 22% of "non-connected" employees.

Most often, the training taken by the most highly trained employees is aimed at improving their skills in their core business (management, accounting or law), but a significant proportion of the training taken is in the digital domain (nearly one in five for "nomads" (17%), "customer relations" (19%) and "online tasks" (18%).

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The share of digital training, on the other hand, drops to 12% among the "job seekers", 9% among the "distant" and 1% among the "not connected".

These last three categories have less access to training "in general" and less access to digital training or initiation.

Initiated by the Conseil national d'évaluations de la formation professionnelle (CNEFP) and financed by France Compétences, the Defis survey system on employee training and career paths is conducted by Céreq. By monitoring a panel of 16,000 employees over five years, this survey aims to gain a better understanding of the links between career paths and training. 6,741 employees responded to the survey in 2017.

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