230,000 people have refugee status in France today. For these people, knowing their rights, accessing housing, finding a job, training, practicing a sport, and accessing culture are all complex procedures. Information and initiatives from citizens and associations exist, but they are scattered and sometimes unsuited to the needs of refugees.
In March 2018, the Interministerial Delegation for the Reception and Integration of Refugees, through its incubator, Lab'R, undertook to design and implement a digital platform, Réfugiés.info (ex-Agi'R) to provide simple, translated information to refugees and their caregivers.
The challenge was to offer an adapted user experience, multilingual content and services in connection with a network of actors (associations, administrations, communities) already involved in these subjects.
This platform has been designed to be as close as possible to the territories for both contributions and translations.
Réfugiés.info has three missions:
- Identify support mechanisms throughout the country: "Many mechanisms are emerging in France to welcome and support refugees. These actions sometimes suffer from a lack of visibility and do not benefit the greatest number of people. Réfugiés. info's mission is to identify, make visible and make accessible these numerous initiatives.
- Simplifying and translating administrative procedures: "As soon as they are granted international protection, refugees are subject to ordinary law, which triggers numerous administrative procedures. Réfugiés.info publishes practical information sheets to make these procedures easier to understand and gathers volunteers to translate them into the main languages of integration.
- Create personalized integration paths: "Obtaining asylum is above all about rebuilding. A home, a network, a vocation. Uprooting has often blurred one's bearings, ambitions and objectives. Réfugiés. info offers a tool that structures the action and allows refugees to reach their life objectives faster and more serenely.
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