The confinement creates a significant need to use digital tools to get information, to work remotely, for telemedicine, to maintain social links, to do online procedures. This context gives rise to very important needs for digital mediation.
It further highlights the needs of the 13 million people who are far from digital.
The Mednum, launched Thursday, March 19 an initiative to federate initiatives and mobilize digital mediators, paid and volunteer, social workers.
A toll-free number ( 01 70 772 372 ) allows advisors to assist users remotely by telephone: Monday to Friday from 9am to 6pm.
In less than 2 weeks, nearly 2000 digital mediators volunteered to advise people on the phone.
More than 50 tutorials are online and explain how to proceed for procedures such as printing the travel certificate, checking if I am entitled to social aid, finding out about short-time working, sending a registered letter, consulting a doctor remotely, connecting to an ENT...
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