During the confinement, dematerialization worsens digital inequalities. Administrative procedures, online shopping, medical consultations: for the most deprived households, especially in terms of tools, connection and/or computer culture, the risk of increased insecurity is even greater.
Solidarité-Numérique.fr is back in service
During the first lockdown, the solidarity-digital platform helped 19,000 people. In less than 2 weeks, nearly 2000 digital mediators had volunteered to advise people on the phone: digital mediators, social workers, agents of France services houses or other public services houses, library and media library staff...To face this exceptional situation again, Solidarité Numérique has resumed its service, on November 9th, with the toll-free number (01 70 772 372).
The Solidarite-numerique website offers advice, resources and tutorials for essential digital procedures.
With the support of the State Secretariat for Digital Affairs, MedNum, a cooperative of digital inclusion actors, coordinates the action of digital mediators - both professionals and volunteers - who wish to make their skills available to citizens.
Référence :
In the cities
In Nantes, Accoord, the popular education association that manages the city's twenty-one socio-cultural centers, has opened a digital solidarity hotline. digital solidarity telephone line. This line gives everyone access to a computer or simply to Internet access. The facilitators are available to give advice by phone, for example on how to create an e-mail address, on digital procedures, etc. Residents can thus be helped to fill in their e-procedures, print documents, and always have access to the Internet.In Auray, the municipality has reactivated its telephone and digital hotline "Auray à votre écoute" is back in service. The objective is to respond directly to requests via a municipal service that has already been set up, or to direct them to partner structures and organizations.
In Lyon, a platform, lyon-solidaire.fr, has been opened to "collect, share and support the initiatives and solidarities that are being created. Associations, companies, institutions... that organize and mobilize are invited to submit their projects. The platform is also open to calls for volunteers, contacts or partners.
In Chambéry, the solidarity platform, which is the result of an analysis of social needs by the territory's social partners, was launched on October 30 by Chambéry's Centre Communal d'Action Sociale (CCAS). This platform aims to facilitate access to rights, by helping people in difficulty, and those who accompany them, to find the services or support they need: food, budget, housing, clothing, hygiene, training, health, violence, administrative procedures. It is based on the tool developed by the CCAS of Grenoble, with whom the City has signed an agreement to help develop the tool and be supported in its deployment.
The City of Lille offers a map of digital access points and support for procedures. It lists, among others, social centers and neighborhood town halls offering digital mediation, either face-to-face or remotely; structures offering coworking spaces to people wishing to telework outside of their homes or to students who do not have access to digital technology; itinerant digital mediation devices...
The food banks, for their part, have launched a digital solidarity platform where donors will be able to buy "virtual baskets" that will be transformed into foodstuffs. This platform will complement the annual national collection in stores.
