Since 2002, the M@rsoin Scientific Interest Group has been conducting a survey on the equipment and uses of individuals and households in Brittany: 7 surveys have already been conducted (2014, 2012, 2009, 2008, 2006, 2004 and 2002). These surveys, carried out with the support of the Brittany Region, concern 2000 individuals.
This new edition of the survey in Brittany survey is part of the 2019 CAPUNI program CAPUNI: a national survey conducted among 7500 people over 18 years (a national sample and four oversamples). For Brittany, it concerns 1500 individuals representative of the population of metropolitan France (aged 18 and over) and 500 inhabitants of isolated rural areas (ZRI).
The main objective of this new survey is to "understand the uses and non-uses of digital technology for a range of daily activities, and to identify the extent to which distance from digital technology can have an impact on the rate of equipment, the feeling of ease or empowerment for a range of daily tasks, including online administrative procedures.
With 87% of Internet users, Brittany is slightly below the national average
87% of Bretons aged 18 and over are considered Internet users in 2019, meaning that they have connected to the Internet at least once in the last 3 months, via a device (computers, smartphone, tablet, etc.). This is three points lower than the national average (90%).The standard of living - significant until now - tends to no longer play a role in the fact of being an Internet user or not. The level of study continues to play a role, even if it is also fading: among Bretons with higher education, 96% are Internet users, compared to 75% of people who stopped their studies before the baccalaureate (in 2004, the proportion was 94% compared to 60%)".
Finally, in 2019, it is mainly age that explains the non-connection to the Internet: the generational divide persists compared to previous surveys: there are 100% of Internet users among Bretons aged 18 to 29 years, 81% among those aged 60 to 74 years and less than 35% for people aged 75 years and over.
93% of Breton Internet users exchange e-mails. "the exchange of emails, note the authors of the study, has plateaued in recent years: no more Breton Internet users send emails at least once a month today than in 2014 (about 85%)."
92% search for information on the Internet (all media combined), roughly the same as in 2014: 50% search for information on the spot every day or so (typically: immediate search via google for a question they are asking at the time).
Banalization of online medical appointments
Among the activities that can be done digitally, the Marsoin laboratory has chosen to focus in this survey on those "in the process of digitization" such as making a medical appointment or following the schooling of children.Appeared in 2013, online appointment booking platforms are now preferred by 18% of Breton internet users, while 16% of them say they make their appointments "as much via digital as without".
As for monitoring children's schooling, digital technology is now commonplace and is even becoming the norm. 37% of Breton Internet users with at least one child in school favor digital technology to keep track of their child(ren)'s schooling and 26% of them do so with digital technology as much as without.
Some activities where digital technology is (almost) indispensable
- While 2% of Breton Internet users involved in job searches say they avoid digital technology and 23% never use digital technology for this task, 59% of them favor digital technology to look for a job; 15% mix their ways of looking for a job (they do it as much with digital technology as without).
- Only 13% of Breton Internet users never use digital banking.
- A majority of Bretons believe that with the Internet, it is "easy" to carry out banking operations (72%), to carry out operations related to the CAF (61%), Social Security (59%), or taxes (63%).
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