A mission of information "on the fight against illiteracy and for digital inclusion was set up in the Senate on May 13. Its creation was decided before the coronavirus crisis and while in February, the government had launched a new call for projects with 15 million euros in favor of digital inclusion.
The fact-finding mission met for the first time on Wednesday 13 May 2020. It has already held eight hearings and round tables.
- Monday 25 May 2020 : Hearing of Mr. Jacques Toubon, Human Rights Defender
- Monday, June 8, 2020: Round table of operators and digital companies: Apple France, Bouygues Telecom, Google France, Iliad/Free group, Microsoft France, Orange Foundation, Orange group, SFR Foundation
- Wednesday June 17, 2020: Round table of associations (ATD Fourth World, Cimade, French Red Cross, Federation of solidarity actors, HypraMêlée, Hub Rhinocc, Secours catholique.
- Monday, June 22, 2020: University Roundtable
- Tuesday, June 23, 2020: Hearing of Philippe Wahl, CEO of La Poste Group.
- Thursday, June 25, 2020: Hearing of the Caisse des dépôts et consignations and the Banque des Territoires
- Monday, June 29, 2020: Hearing of Salomé Berlioux, president of the association Chemins d'Avenirs
- Tuesday, June 30, 2020: Roundtable discussion dedicated to associations of elected officials
For a state of digital emergency!
"The more the fact-finding mission (...) continues its hearings, the more it becomes clear that the dematerialization of public services must be accompanied by a mediation offer for French people who do not fully master digital tools (...) Digital for all must go hand in hand with digital everything, which has now become a basic necessity.""For the large associations (...) the training of social workers in digital technology must allow for this individualized support that re-humanizes the relationship between the user and the administration. This support, which requires a close territorial network and therefore a partnership with local authorities, lacks appropriate financial resources or a universal and shared reference system. Only the massive multiplication of digital helpers will allow, by weaving the web of digital inclusion, access to rights for everyone.Digital inclusion must aim at digital autonomy
"The round table of the information mission dedicated to the digital divide in universities showed that one out of two university teachers had difficulties in providing digital teaching. It also revealed that the most precarious students do not have the equipment, access to networks or even basic digital skills. Faced with the challenge of basic digital skills, many universities have introduced a digital training module in the first years of the degree program, as this skill is essential for successful studies as well as for integration into professional life. The generalization of the PIX test would make it possible to evaluate, certify and develop the digital skills of as many people as possible."As the Covid-19 crisis has, at the same time, accelerated the conversion to digital uses and accentuated the digital divide, how can we detect the most fragile publics, propose digital mediation solutions and deploy digital equipment and training?""An initial experiment in 300 post offices having tested the digital capabilities of 42,000 users, at a cost of 9 million euros, its generalization to 17,000 contact points would require additional financial resources as well as an evaluation framework that would define digital autonomy. This priority, included in the 2020-2022 territorial presence contract, would make it possible to rebalance a mail delivery service that is in deficit. Fighting the digital divide is part of the fight against the territorial bill."However, the digital mediation offer must be professionalized. If "doing things in place of" can be a first aid, digital inclusion must aim at people's autonomy. Such a digital acculturation requires a differentiated approach by homogeneous social groups and by territories".Territories are stakeholders in digital inclusion
"In this fight against illiteracy, the scourge of the digital age, the mobilization of all territories is necessary. The digital divide contributes to the feeling of relegation or abandonment of certain territories, particularly rural ones, which are too far from the "start-up nation"."Digital inclusion is at the crossroads of the region (for economic development), the department (for territorial solidarity and social inclusion), the inter-municipalities (for the coordination and coherence of actions and measures), and the municipalities, the first points of contact. Mayors often play the "spare wheel" of users faced with an administration that is confined to dematerialization and thus appears increasingly disconnected from human contact."Public actors are multiplying planning documents: the National Strategy for an inclusive digital is declined in SCORAN (regional coherence strategy for digital development), departmental SDUSN (Master Plan for Digital Uses and Services) or SDAASP (Departmental Plan for Improving Accessibility of Services to the Public), not to mention the charters of commitment to digital inclusion, such as the one signed by SICOVAL, in Labège, a community of agglomerations in southeast Toulouse, which makes it a "Territory of Action for Digital Inclusion" (TANI), which the mission visited. On the ground, public and private initiatives are multiplying, making the digital mediation offer difficult to read."However, the senators noted the delay in the deployment of the Digital Pass, which is supposed to enable one million French people to be trained in digital skills by 2020, particularly for online administrative procedures, while the structuring of the digital mediation offer is far from complete and the structuring of its governance has not been stabilized.Références :
