A reference study led by Arcep, the CGE and the Agence du Numérique. This annual study conducted since 2000 is carried out by CREDOC:
- Survey conducted face-to-face in June 2018 among 2,214 people representative of the population aged 12 and over using the quota method.
- The questionnaire and the approach are adapted for minors. The questions of the Agence du Numérique were only asked to adults.
- This survey describes the equipment and uses of individuals (not households).
Référence :
Mobile networks, increasingly essential in the use of the French
The gap between the French in terms of mobile and fixed telephony equipment is widening. Fixed-line telephone equipment continues to decline, while mobile telephone equipment has stabilized at 94%. In addition, only smartphone equipment is progressing in 2018: 3 out of 4 people use it. As for other equipment, a plateau seems to have been reached.The smartphone definitely remains the most used terminal to access the internet, with 46%(+4 points compared to 2017) of the population aged 12 and over connecting to the internet mainly via smartphone, while the rate of users preferring to connect to the internet through a computer decreases by 3 points and stands at 35%.This growth is driven by the development of 4G networks, access to which is becoming increasingly easy. In 2018, 61% of cell phone owners connect to the internet through 4G networks (+20 points in two years).Moreover, in the way of connecting at home, connections on the mobile network are the only ones to progress.
This growth in mobile usage is accompanied by both increased usage and intensification of mobile services when traveling within the European Union, one year after the implementation of the European roaming regulation ("Roam like at home"). On the one hand, 8 out of 10 travelers use their cell phone when traveling in the European Union (+9 points compared to 2017) and on the other hand, all mobile services are concerned by the intensification of usage: making calls, using the internet connection and sending SMS.
The ways in which the French watch audiovisual content are changing
Today, 71% of the population uses fixed networks to watch TV, an increase of 14 points in 4 years, mainly due to the adoption of fiber optic networks. At the same time, the rate of declared access to DTT on the main TV set has decreased by 10 points over the same period.These changes are accompanied by a decrease in the number of television sets, with the rate of those equipped with at least two sets being in the minority. The time spent watching television tends to decrease, falling to 18 hours per week (-2 hours compared to 2016) while the time spent watching videos on the internet increases.
The television set is now competing with other terminals and uses: 33% of French people have watched TV replay and other videos on a phone, tablet or computer in the last 12 months, and this rate rises to 75% among young adults.
The arrival of SVOD platforms and their success is transforming the audiovisual habits of the French. 25% of the population now has a subscription that allows them to watch VOD, series or unlimited movies (+5 points compared to 2016).
Some uses level off, the share of Internet users is growing
In 2018, 89% of the population is an internet user (+1 point compared to 2017) and 80% of people connect daily (+4 points compared to 2017). While the over 70s are less often internet users than younger people (60% vs. 100% of 18-24 year olds), they are increasingly using the internet with 7 points more in 2018 after a 5 point increase in 2017 and 10 points in 2016. Similarly, the over 70s are 45% to connect to the internet every day (+7 points in 2018, +7 points in 2017 and +9 points in 2016).The search for job offers on the internet is slightly increasing (+ 1 point). While the share of online shoppers consolidates at 61%, the frequency of purchases increases: the share of those who buy at least once a week goes from 29% to 35% between 2016 and 2018. Participation in social networks remains at 59%, it is even down significantly among 12-17 year olds (-8 points) and 18-24 year olds (-3 points).
Health in the digital age: a strong potential for development
One person in two uses the Internet to search for information about their health or that of their loved ones (+9 points in 3 years). 37% of the population (46% of 18-24 year olds) are ready to improve their lifestyle, communicate with their doctor or monitor their health status using digital technology. There is therefore considerable scope for developing digital health uses, particularly among young adults.Sensitivity to personal data protection is growing
On the rise for the past 10 years and accelerating in 2018, concern about insufficient personal data protection is the number one barrier to internet use.The implementation of the General Data Protection Regulation (GDPR) in May 2018 only reassures a quarter of French people. However, a majority of them do not seem willing to pay for services that would guarantee the protection of this data. Some would even prefer to share it rather than pay for a service that was previously free.
The mastery of digital tools is still an obstacle to their use, despite an appetite for training
Among non-internet users, 31% feel the internet is too complicated to use, down 14 points since 2017.36% of French people are worried about completing most of their administrative procedures online. For 36% of them, the feeling of incompetence in computing is the first source of concern, especially with regard to administrative sites (13%, up 4 points compared to 2016). 43% of adults seek help in case of difficulties with computer tools, most often from relatives (36%), 39% say they manage on their own or have no particular difficulty and 8% stop using them.Among those who have difficulties using computer tools, nearly 40% of them would like to be able to receive training , mainly in the form of a short, free course, in order to be autonomous with these tools (33%). 7 out of 10 people know of at least one place (media libraries, public digital spaces, public service centers, etc.) near their home where they can get help with online procedures and digital learning, but they very rarely use these structures in case of difficulties.26% of the people willing to follow a short free training and 30% of those willing to follow a more complete paid training do not know any place where they could be accompanied and trained. This shows that the willingness of the individuals interviewed could be hampered by a problem of knowledge of suitable places in their immediate environment, particularly of the training or support offer that they can find there.Mobile networks, increasingly essential in the use of the French
The gap between the French in terms of mobile and fixed telephony equipment is still widening. Fixed-line telephone equipment continues to decline, while mobile telephone equipment has stabilized at 94%. In addition, only smartphone equipment is progressing in 2018: 3 out of 4 people use it. As for other equipment, a plateau seems to have been reached.The smartphone definitely remains the most used terminal to access the internet, with 46% (+4 points compared to 2017) of the population aged 12 and over connecting to the internet mainly via smartphone, while the rate of users preferring to connect to the internet through a computer decreases by 3 points and stands at 35%.This growth is driven by the development of 4G networks, access to which is becoming increasingly easy. In 2018, 61% of cell phone owners connect to the internet through 4G networks (+20 points in two years). Moreover, in the way of connecting at home, connections on the mobile network are the only ones to progress.
This growth in mobile usage is accompanied by both increased usage and intensification of mobile services when traveling within the European Union, one year after the implementation of the European roaming regulation ("Roam like at home"). On the one hand, 8 out of 10 travelers use their cell phone when traveling in the European Union (+9 points compared to 2017) and on the other hand, all mobile services are concerned by the intensification of usage: making calls, using the internet connection and sending SMS.
The ways in which the French watch audiovisual content are changing
Today, 71% of the population uses fixed networks to watch TV, an increase of 14 points in 4 years, mainly due to the adoption of fiber optic networks. At the same time, the rate of declared access to DTT on the main TV set has dropped by 10 points over the same period.These changes are accompanied by a decrease in the number of television sets, with the rate of those equipped with at least two sets being in the minority. The time spent watching television tends to decrease, falling to 18 hours per week (-2 hours compared to 2016) while the time spent watching videos on the internet increases.
The television set is now competing with other terminals and uses: 33% of French people have watched TV replay and other videos on a phone, tablet or computer in the last 12 months, and this rate rises to 75% among young adults.
The arrival of SVOD platforms and their success is transforming the audiovisual habits of the French. 25% of the population now has a subscription that allows them to watch VOD, series or unlimited movies (+5 points compared to 2016).
Some uses level off, the share of Internet users is growing
In 2018, 89% of the population is an internet user (+1 point compared to 2017) and 80% of people connect daily (+4 points compared to 2017). While the over 70s are less often internet users than younger people (60% vs. 100% of 18-24 year olds), they are increasingly using the internet with 7 points more in 2018 after a 5 point increase in 2017 and 10 points in 2016. Similarly, the over 70s are 45% to connect to the internet every day (+7 points in 2018, +7 points in 2017 and +9 points in 2016).The search for job offers on the internet is slightly increasing (+ 1 point). While the share of online shoppers consolidates at 61%, the frequency of purchases increases: the share of those who buy at least once a week goes from 29% to 35% between 2016 and 2018. Participation in social networks remains at 59%, it is even down significantly among 12-17 year olds (-8 points) and 18-24 year olds (-3 points).
Health in the digital age: a strong potential for development
One person in two uses the Internet to search for information about their health or that of their loved ones (+9 points in 3 years). 37% of the population (46% of 18-24 year olds) are ready to improve their lifestyle, communicate with their doctor or monitor their health status using digital technology. There is therefore considerable scope for developing digital health uses, particularly among young adults.Sensitivity to personal data protection is growing
On the rise for the past 10 years and accelerating in 2018, concern about insufficient personal data protection is the number one barrier to internet use.The implementation of the General Data Protection Regulation (GDPR) in May 2018 only reassures a quarter of French people. However, a majority of them do not seem willing to pay for services that would guarantee the protection of this data. Some would even prefer to share it rather than pay for a service that was previously free.
The mastery of digital tools is still an obstacle to their use, despite an appetite for training
Among non-internet users, 31% feel that the Internet is too complicated to use, down 14 points since 2017.36% of French people are worried about completing most of their administrative procedures online. For 36% of them, the feeling of incompetence in computing is the first source of concern, especially with regard to administrative sites (13%, up 4 points compared to 2016). 43% of adults seek help in case of difficulties with computer tools, most often from relatives (36%), 39% say they manage on their own or have no particular difficulty and 8% stop using them.Among those who have difficulties using computer tools, nearly 40% of them would like to be able to receive training , mainly in the form of a short, free course, in order to be autonomous with these tools (33%). 7 out of 10 people know of at least one place (media libraries, public digital spaces, public service centers, etc.) near their home where they can get help with online procedures and digital learning, but they very rarely use these structures in case of difficulties.26% of the people willing to follow a short free training and 30% of those willing to follow a more complete paid training do not know any place where they could be accompanied and trained. This shows that the willingness of the individuals interviewed could be hampered by a problem of knowledge of suitable places in their immediate environment, particularly of the training or support offer that they can find there.Sources
