The implementation of a Rapid Intervention Kit for digital caregivers was one of the recommendations of the consultation organized by the Agence du Numerique around the Stratégie Nationale pour un Numérique Inclusif.
The participants underlined the importance of legal security for all digital helpers (high council of social work, digital mediators, social workers, reception agents in local authorities, etc.) both to guide and accompany users in difficulty and to help them carry out their administrative procedures.
A state-owned startup is being set up to design and test this tool, called Aidants Connect, with a view to generalizing it during 2020.
Secure online administrative procedures carried out with the help of a third party
The objective is to allow a previously authorized professional to carry out administrative procedures online in the place of a person unable to do so alone via a secure connection.This system will allow for a follow-up of the actions carried out on the person's account, for the users and the competent administrative authorities, and a protection of the declaring professional as well as of the assisted person in case of error. The challenge is to prevent a third party from using the digital identity of a person in difficulty with digital tools (as is done in practice, with the recording of passwords in a paper book).
Scope of the beta version
For this iteration of the product, the team will focus on professional caregivers (public officials, contracted associations) with at least one face-to-face meeting with the applicant.The first step is to identify a local branch (partner administration, MDPH, CCAS, town halls...), present the model and identify volunteers to start using the service.
The first version of the service will offer :
- a registration of the caregivers on the service, by signing a charter of deontology - two ways to identify the applicant: - the applicant agrees to use another means of identification present on FranceConnect - the caregiver retrieves the identity data of the person being supported
The hypotheses that the team wishes to confront with the field are:
- the applicant is able to connect with FranceConnect when meeting the caregiver - it is possible to create an experimental identity provider on FranceConnect - the applicant is known in 80% of the cases by the civil status services in France - the caregivers agree to sign a charter of ethics - applicants agree to delegate their procedures without being notified of the actions taken - the targeted caregivers have access to the Internet
