The digitization of society calls for regular adaptation and updating of knowledge in order to adapt to the new services, devices and functionalities regularly offered. This continuous learning effort is valid for people who are not too comfortable with digital technology as well as for others.
The Digital Barometer (co-financed by the Agence du Numérique) sheds light on how people have "learned" about digital technology and their expectations in terms of support and training.
Learning digital tools is done first alone, then with peershttps://datawrapper.dwcdn.net/91QY4/1/
One in three people (31% of the first responses) say they learned to use digital tools "on their own"; 21% with the help of family members, 13% with friends or colleagues.
Learning "on the job", alone or with peers (family, friends and colleagues) is thus the norm for the majority of respondents
Among those who most frequently report having benefited from an apprenticeship as part of their initial training are those under 40 years of age (20%), university graduates and the most highly educated categories of workers (managers and members of the middle professions).
Among those who have benefited the most from continuing education are executives (19%) and people in their sixties (15%). Another feature of the 60-somethings is the strong reliance on family members (children, even grandchildren) to learn how to take advantage of digital tools (27%).
Women are less likely than men (24% vs. 39%) to report having learned digital tools on their own: 26% turned to family members (15% among men).
33% of people seeking support in a dedicated place to master digital toolsThe 2017 edition of the Digital Barometer highlights more structured needs for training or support in a dedicated location.
Thus, when it comes to designating " the most suitable device to enable a better mastery of digital tools",17% of people mention personal coaching and 16% group courses in a dedicated place.
The categories that express the highest expectations in terms of support, whether personalized or via group courses, are the retired, the elderly (over 70 years old, 60-69 years old), the less educated, but also the upper middle class (in terms of income).