Designed to facilitate the use of all public services, the PIMMs (Multi-service mediation information points) have been helping to recreate links between residents and public services for nearly 25 years, when difficulties, often cumulative (language barriers, psychological and cultural obstacles, economic fragility, precariousness, isolation), hinder access to public services and rights.
The PIMMS network has 66 reception points throughout the country, run by 35 associations, with the support of ten partner companies (EDF, Enedis, SNCF, Keolis, La Poste, Engie, Suez, Veolia, Malakoff Médéric Humanis, la Banque Postale), the State and local authorities.
943,000 people received support last year (by telephone, outside the office, at a partner's premises, on board transport or at the user's home), making it possible to respond to 1,829,881 requests.
The PIMMS all have digital public spaces equipped with computers connected to the Internet.
In November 2017, the Paris PIMMS chose, to give them more visibility, to name its digital public spaces PAND@, Points d'accompagnement Numérique aux démarches administratives. Several other PIMMS have since appropriated the PAND@ concept to facilitate access to dematerialized public services.
The PIMMS have undertaken to diversify their presence on the territories with the implementation of offices and mobile PIMMS.
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